Privacy Policy

Snapshot Privacy Policy

This is the child-friendly summary of (and not a substitute for) our full Privacy Policy found below.
This page tells you about the type of personal data we collect from you and how we use it. If you want to know more about this, then feel free to read our full Privacy Policy found below. If it all gets a bit confusing, then it’s a good idea to ask an adult to help you.

Who Are We?

We are journey-london.com trading as Journey London Limited. We are the controller of personal data collected via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

What Is Data?

Personal data is anything that can identify you. These are things like your name, age, email address or website username.

Other types of your data can be described as ‘special category data’, and we are extra careful with this type. This might be something like your religion or if you have an illness.

Why We Use Your Data

We use your data for a number of reasons. These include managing your account with us, managing your purchases with us, responding to questions you might have and sometimes to send you information on our products.

Who We Share Your Data With?

We share your data with certain other people to help us run our business. When we do so, we ensure that procedures are followed to keep your data safe.

Your Rights

You can always:

Ask us for a copy of the information we have about you
Ask us to update the information we have about you
Ask us to delete the information we have about you

You can do this by sending us an email to customerservice@iwearjourneylondon.com or ask an adult to help you.

How We Keep Your Data Safe
We will always follow the law on how we can keep and use the information we have about you. Additionally, we have a dedicated ‘Data Protection Officer’ to keep your data safe and answer any questions you may have.

Privacy Policy

Policy version: [1.0] December 2021
Journey-london.com is provided by the website operator DCK Global Limited. We are the controller of personal data obtained via our website, meaning we are the organization legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or (a relevant regulator) in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK GENERAL DATA PROTECTION REGULATION (UK GDPR).

This version of our privacy policy is primarily written for adults, including parents and guardians of child users. If you are a child (under 18 years old) you are welcome to read this policy if you find it useful, but we recommend you check out our ‘SNAPSHOT PRIVACY POLICY’ to see the key information in a form written for kids.

This privacy policy is divided into the following sections:

PERSONAL DATA WE COLLECT ABOUT YOU
HOW AND WHY WE USE YOUR PERSONAL DATA
MARKETING
WHO WE SHARE YOUR PERSONAL DATA WITH
HOW LONG YOUR PERSONAL DATA WILL BE KEPT
COOKIES
YOUR RIGHTS
KEEPING YOUR PERSONAL DATA SECURE
HOW TO COMPLAIN
CHANGES TO THIS PRIVACY POLICY
HOW TO CONTACT US
DO YOU NEED EXTRA HELP?

What This Policy Applies to

This privacy policy relates to your use of our website only.

Throughout our website, we may link to other websites owned and operated by certain trusted third parties. Those third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party websites, please consult their privacy policies as appropriate.

Personal Data We Collect About You

The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:

your name, address and contact information, including email address and telephone number
any delivery addresses specified for your order
information to check and verify your identity, e.g., date of birth
your gender (if you choose to give this to us)
location data (if you choose to give this to us)
your billing information, transaction and payment card or other payment method information
bank account and payment details
details of any information, feedback, or other matters you give to us by phone, email, post or via social media
your account details, such as username and login details
your activities on, and use of, our website
information about the services we provide to you
your contact history, purchase history and saved items
information about how you use our website and technology systems
your responses to surveys, competitions, and promotions

If you do not provide personal data we ask for where it is indicated to be required at the point of collection, it will delay or prevent us from providing products to you.

How and Why Your Personal Data Is Collect

We collect personal data from you:

directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website; and
indirectly, such as your browsing activity while on our website – we will collect information indirectly using the technologies explained in the section on ‘COOKIES’ below.

Under data protection law, we can only use your personal data if we have a proper reason, e.g.: where you have given consent, to comply with our legal and regulatory obligations, for the performance of a contract with you or to take steps at your request before entering into a contract, or for our legitimate interests or those of a third party.

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘HOW TO CONTACT US’ below).

The table below explains what we use your personal data for and why.

What we use your personal data for	Our reasons
Create and manage your account with us	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price.
Providing products to you	To perform our contract with you or to take steps at your request before entering into a contract.
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	For our legitimate interests, i.e., to minimize fraud that could be damaging for you and/or us.
To enforce legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations; — in other cases, for our legitimate interests, i.e., to protect our business, interests and rights.
Customise our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website see ‘COOKIES’ below; — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price. If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn).
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website- see ‘COOKIES’ below; — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price. If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn).
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations; — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price.
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations. We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us.
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price.
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract; — to comply with our legal and regulatory obligations; — where neither of the above apply, for our legitimate interests, e.g. making sure that we can keep in touch with our customers about existing orders and new products.
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g., to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations.
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers. See ‘MARKETING’ below for further information.
The audit of quality checks (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, to maintain our accreditations so we can demonstrate we operate at the highest standards.

If you would like more information on why we feel we have a legitimate interest to process your data, please feel free to contact us (see ‘CONTACT US’).

Marketing

We will use your personal data to send you updates (by email, text message, or post) about our products including exclusive offers, promotions, or new products.
We have a legitimate interest in using your personal data for marketing purposes. This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by:

contacting us at customerservice@iwearjourneylondon.com
using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

We may ask you to confirm or update your marketing preferences if you ask us to provide further products in the future, or if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and never sell or share it with other organizations (outside our trusted third parties) for marketing purposes.

Who We Share Your Personal Data With

We routinely share personal data with:

third parties we use to help deliver our products to you, e.g., payment service providers, warehouses and delivery companies
other third parties we use to help us run our business, e.g., marketing agencies, website hosts and website analytics providers

We will only share personal data where it is necessary and in the legitimate interest of our business. In order for our services to be sufficient, we use some third parties which are located outside of the UK and EU that might not offer a level of data protection comparable to that of the UK. In such cases, we inform you that we transfer your data with adequate safeguards and use the most convenient international data transfer tools and any relevant supplementary measures to keep your data safe.

How Long Your Personal Data Will Be Kept

We will hold your personal data for 12 months. By the end of this period, we will contact you to ask for permission to store your personal data for longer. If you do not accept this request or do not respond, we will ensure that your personal data is removed.

Cookies

A cookie is a small text file which is placed onto your device (e.g., computer, smartphone or another electronic device) when you use our website. We use cookies on our website. These help us recognize you and your device and store some information about your preferences or past actions.

For further information on cookies, our use of them, when we will request your consent before placing them and how to disable them, please see our COOKIE POLICY

Your Rights

You generally have the following rights, which you can usually exercise free of charge:

Access to a copy of your personal data	The right to be provided with a copy of your personal data.
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data.
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations.
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g., if you contest the accuracy of the data.
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used, and machine-readable format and/or transmit that data to a third party—in certain situations.
To object to use	The right to object: — at any time to your personal data being used for direct marketing (including profiling); — in certain other situations to our continued use of your personal data, e.g., where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims.
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our website.
The right to withdraw consents	If you have provided us with a consent to use your personal data, you have a right to withdraw that consent easily at any time. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn.

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘HOW TO CONTACT US’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.

If you would like to exercise any of those rights, please contact us, see ‘HOW TO CONTACT US’ below. When contacting us please:

provide enough information to identify yourself (your full name and address) and any additional identity information we may reasonably request from you, and
let us know which right(s) you want to exercise and the information to which your request relates

Keeping Your Personal Data Secure

We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to Complain

Please contact us if you have any queries or concerns about our use of your personal data (see below ‘HOW TO CONTACT US’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with: the Information Commissioner in the UK.

The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.

Changes to This Privacy Policy

We may change this privacy policy from time to time—when we make significant changes we will take steps to inform you, for example, we will put a notice link up on our website which will give a description of the changes being made (this will be visible for a reasonable period).

How to Contact Us

Individuals in the UK

You can contact us and our Data Protection Officer by email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details are shown below:

Our Contact details	Our Data Protection Officer’s contact details
Journey London Limited, 3rd Floor 86-90 Paul Street, Hackney, London EC2A4NE customerservice@iwearjourneylondon.com	Journey London Limited, 3rd Floor 86-90 Paul Street, Hackney, London EC2A4NE customerservice@iwearjourneylondon.com

Do You Need Extra Help?

If you would like this policy in another format (for example audio, large print) please contact us (see ‘HOW TO CONTACT US’ above).

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